1. How satisfied are you with your online experience today?
(0 = extremely dissatisfied; 10= extremely satisfied) |
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2. Please enter your comments about your experience |
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3. What was the purpose of your visit to online banking. Select all relevant. |
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4. Were you able to complete your task today? |
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4.1. Please tell us why you were unable to complete what you wanted to? |
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5. During your online banking visit did you use any support? |
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5.1. What type of support did you use? |
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5.2. Please indicate all the online support materials you utilised. Select all relevant. |
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5.3. Did you find the online support useful? |
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5.4. We would appreciate hearing your view on how the experience could be improved. |
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6. Do you have any further thoughts or comments regarding your online banking experience? |
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